Privacy Policy

MockingByrd is a product of JNPR Labs, LLC(“JNPR Labs,” “we,” “us”). This policy explains what personal information we collect when you use the MockingByrd website at mockingbyrd.fm, the MockingByrd plugin, and related services (together, the “Service”), why we collect it, who we share it with, how long we keep it, and what choices you have.

This policy does not cover third-party websites or software you reach from ours, including your digital audio workstation or any site we link to.

The Service is currently offered only to users in the United States.

We think you should be able to understand this without reading the whole document, so:

• We collect the email address you sign up with, a few optional profile details you choose to give us, the song requests you type in, and the presets we generate for you.
• We do not track you. There is no analytics, no advertising, no third-party tracking pixels, and no cross-site tracking anywhere in the Service. The only cookie we set is the one that keeps you signed in.
• We do not sell or share your personal information, and we never have.
• Your song requests go to our AI provider so we can generate a preset. That is the core of how the product works.
• The song and artist you type are also sent to Apple’s public music-search service, so we can correct spelling and work out which recording you meant. Nothing that identifies you goes with them.
• Nothing you make is public unless you turn it on. Your account and your library are private by default. If you choose to create a public profile, the handle, name, bio, and style on it — and the tones and albums you specifically publish — become visible to anyone. You can unpublish any of it, or switch the whole profile off, at any time.
• Ratings and comments you leave on presets are private — visible only to you and to us. We do not publish them, and that does not change when you publish a tone.
• You can have your account and personal information deleted by emailing support@mockingbyrd.fm.

The rest of this document is the detail behind those statements.

Information you give us

Information created by your use of the Service

• Presets we generate for you— the amp model, every parameter value, the AI’s stated confidence and reasoning, and the song request they came from, in the corrected form described in Section 5.
• Generation records — for each generation: the song request, which AI model ran, whether it was served from cache, how long it took, how many tokens it used, and any error. We use these to monitor cost, performance, and failures.
• Delivery records — which preset was sent to which of your linked devices, and when.
• Plugin activity — the time your plugin last checked in, so the website knows whether a plugin is open and able to receive a preset.
• Update checks — at most once a day, the plugin asks our server whether a newer version exists. That request tells us your platform (Mac or Windows) and the version you are running. It carries no account identifier and no login token — it works identically whether or not you have ever linked an account — and the version number is discarded rather than recorded.
• Server logs — like any website, our hosting provider records the ordinary details of a request, including your IP address, the time, and what was requested. We use these for security, debugging, and abuse prevention. We do not combine them with your account to build a profile of you.
• Error reports — when something goes wrong, our error-monitoring provider records what failed and the technical context around it, which can include the request being made at the time and, if you were signed in, your account identifier. We use these only to find and fix faults.

Information you choose to make public

Everything above is private. None of it is visible to another user unless you deliberately publish it, and nothing is published by default.

If you turn on a public profile, a page at mockingbyrd.fm/u/yourhandle becomes visible to anyone on the internet, signed in or not. That page shows:

• the handle you chose, which is also the page’s web address;
• your display name, your bio, and the guitar style on your profile;
• the titles of the tones and albums you have specifically published;
• if you take part in our creator program, the discount code you promote; and
• nothing else. Your email address, your subscription, your song requests, your unpublished tones, and your ratings and comments never appear.

Public profiles are also searchable inside the Service — another user can find you by handle or display name. Only profiles that are switched on appear in that search.

There are two levels of detail. Anyone can see the title of a tone you have published. The rest of it — the description, the amp model, the song it was built from, and the actual settings — is shown only to signed-in subscribers, who can also save a copy of it into their own library.

Publishing is item by item, and reversible. You publish a tone or an album one at a time, and publishing an album publishes the tones in it. You can unpublish any of them whenever you like, and you can switch your profile off in one step — which hides the profile page and everything on it, whatever the individual settings say.

Copies other people have saved stay with them. While a tone of yours is published, a subscriber can save a copy of it to their own library. That copy is theirs from that moment. Unpublishing the original, switching your profile off, or deleting your account does not remove copies already saved, and we do not reach into other people’s libraries to delete them. What unpublishing does is stop any new copies being made. If that is not a trade you want to make, do not publish the tone.

Your ratings and comments stay private. Publishing a tone does not publish anything you have written about it. Ratings and comments remain visible only to you and to us — we do not publish them, show them to other users, or attribute them to you, on a public profile or anywhere else. That promise is unchanged by this feature.

What we cannot undo. While a page is public it can be read, copied, screenshotted, or indexed by a search engine. Unpublishing removes the material from our Service going forward; it cannot retrieve what someone has already seen or kept.

Information from our payment processor

When you subscribe, Stripe processes your payment and sends us a customer identifier, a subscription identifier, your plan, your subscription status, and your renewal date. We never receive or store your full card number.

Artist Program content (Artist Seat participants only)

If your account holds an Artist Seat — a free, invitation-only account we grant to artists recording demo content for us — you may submit additional content the rest of this section does not apply to:

This content is stored in a storage location separate from, and with stricter access controls than, the rest of the Service (see Section 6), and is used for our internal editorial purposes. It is never published from the Artist Content Program hub itself, and this category applies only to Artist Seat participants — see Section 8 for how long we keep it and Section 9 for how it is deleted.

Information we do not collect

For every other account, we do not collect your audio, your recordings, or your playing. The plugin processes audio entirely on your own computer and does not transmit it to us. This is true for the ordinary generation-and-plugin use of the Service; it does not apply to the Artist Content Program described above, which exists precisely to collect audio and video from participating artists. We do not collect precise location, contacts, biometric data, or any special category of personal information.

We use your information only to:

• create and maintain your account and sign you in;
• generate presets from your song requests, and deliver them to your linked plugin;
• check the song and artist you typed against a public music-search service, so that a misspelling still finds the right song;
• keep the preset cache working, so a song someone has already requested returns quickly and cheaply;
• if you turn on a public profile, show that profile and the tones and albums you publish to other users and to the public, make it findable in our on-site search, and let subscribers save copies of what you published;
• if you hold an Artist Seat, store and manage the recordings, video, and backing tracks you submit through the Artist Content Program, for our internal editorial use;
• send you transactional email — confirmation, password reset, and, for annual subscribers, renewal reminders before we charge you;
• process payments and manage subscriptions;
• monitor cost, performance, errors, and abuse of the generation capability;
• respond to your support requests; and
• comply with law and enforce our Terms.

We do not use your information for advertising, profiling, or automated decisions that produce legal or similarly significant effects about you.

Turning a song request into a preset involves two third parties: Apple, to work out which recording you meant, and Anthropic, to generate the preset. This is the part of the Service where what you type leaves our systems, so we want to be specific about both.

Song lookup (Apple)

Before we generate a preset, or even look for one in our cache, we check the song and artist you typed against Apple’s public iTunes Search API. It corrects spelling and fills in an artist you left blank — “Comfortably nump” becomes “Comfortably Numb” — which means a misspelled request can still be answered from a preset we already have. This happens on every generation request, including the ones we answer from our cache.

What is sent: the song name and artist you typed, as a search term. Nothing else — not your email address, your account identifier, your note, or any preset data.

It is sent by our servers, not your browser. Apple does not receive your IP address from us, and this lookup places no cookie on your device and runs no code in your browser.

What comes back: a list of candidate track and artist names. If one of them matches closely enough, we use it in place of what you typed, and store it with your preset; otherwise we keep what you typed. Where we changed something, we show you what we changed.

We have no relationship with Apple. This is an open, unauthenticated API that anyone may query. We have no account with Apple, no credentials, and no agreement with them covering this.

How long Apple keeps it:we do not know, and we cannot control it. Because there is no agreement between us and Apple, what Apple does with the queries it receives is governed by Apple’s own policies rather than by anything we can promise you. That is why we send only the words you typed into the song and artist boxes, and nothing that identifies you.

If it fails, nothing breaks. The lookup gets 2.5 seconds. If it is slow, unavailable, or finds no confident match, we tidy up what you typed ourselves and carry on. Preset generation never depends on it.

AI generation (Anthropic)

Generating a preset requires sending your song request to a third-party AI provider. This is unavoidable — it is what the product does — so we want to be specific about it.

What is sent:the song name, artist, and any note you typed. For songs we have not seen before, we may also run a short web-research step that searches publicly available sources (forums, interviews, rig rundowns) for how guitarists describe that song’s tone; the search query is derived from the song and artist you entered.

What is not sent: your email address, your name, your account identifier, your payment information, or any audio.

Our provider: Anthropic.

How long they keep it: Anthropic retains what we send — your song request and the response generated from it — for 30 days, and may access it during that period for safety and security purposes. After 30 days it is deleted. This is Anthropic’s standard commercial retention setting, and it is separate from how long we keep things (Section 8).

We have not opted in to anything that would use your content to train AI models. Anthropic offers settings that share customer content for model improvement and training; on our account, response-feedback sharing is switched off and we have not joined Anthropic’s development partner program. We will not enable either without updating this policy first.

Research results are cached and shared. The tone research we gather for a given song is stored against that song, not against you, and is reused for anyone who later requests the same song.

We do not sell your personal information, and we do not share it for advertising or cross-context behavioral advertising. We have never done either.

We share personal information only with the service providers that make the Service run, and only to the extent each one needs:

Apple is the one entry in that table that is not a service provider we have engaged. We query a public Apple API; there is no account and no agreement between us. Section 5 explains what we send and what that lack of an agreement means.

What you publish yourself is a different thing. If you turn on a public profile, the information described in Section 3 becomes available to anyone who visits it. That is you disclosing it, at your own direction — not us sharing it with a service provider, and not a sale or a share for advertising. We receive nothing for it. Everything you have not published stays inside the Service.

We may also disclose information if we are legally required to, to protect our rights or the safety of others, or in connection with a merger, acquisition, financing, or sale of assets — in which case we will give you notice as described in Section 14.

We use one cookie: the session cookie set by our authentication provider that keeps you signed in. It is strictly necessary — without it you could not stay logged in — and it is not used for tracking, analytics, or advertising.

We do not use analytics services, advertising networks, tracking pixels, session recorders, or fingerprinting. There are no third-party scripts on our site that observe your behavior.

Do Not Track. Because we do not track users across websites or over time at all, there is nothing for a Do Not Track signal to disable. We honor such signals by default, in the sense that the behavior they are designed to prevent does not occur on our Service.

Global Privacy Control. Several states — including California, Colorado, and Connecticut — require us to treat a Global Privacy Control (GPC) signal sent by your browser as an opt-out of the sale or sharing of your personal information. We do not sell or share personal information, and we run no advertising or analytics, so there is no such processing for a GPC signal to stop. We honor the signal in the only way it can be honored here: the activity it opts you out of does not happen on our Service. If that ever changes, we will process GPC signals as the law requires, and we will update this policy before it does.

About presets specifically. When your account is deleted, the presets generated for you are not deleted — instead, the link between them and you is severed, and they remain in the shared cache in de-identified form. We do this because a preset is a set of amp and effect settings for a song, and keeping it means the next person who asks for that song gets an answer instantly instead of us regenerating it. We are telling you this plainly because we think you should know it rather than discover it.

You can, at any time:

• See and change your profile at mockingbyrd.fm/account.
• Delete a preset from your library.
• Unpublish anything you have published, or switch your public profile off entirely, from your account settings.
• Cancel your subscription from your billing settings, without contacting us.
• Ask for a copy of your personal information, in a portable format.
• Ask us to correct any personal information we hold about you that is inaccurate.
• Ask us to delete your account and personal information.
• Opt out of arbitration under our Terms — see Section 15 of the Terms.

To exercise any of these, email support@mockingbyrd.fm. We will respond within 30 days. We will not discriminate against you for exercising a privacy right — your service, price, and quality stay the same.

Correction. Your display name and onboarding details are yours to change at any time at mockingbyrd.fm/account. For anything else that is wrong — the email address on your account, or a detail in a record we hold about you — email support@mockingbyrd.fm from the address on your account, telling us what is inaccurate and what it should say. We will correct it within 30 days, or tell you why we cannot and what you can do about it.

Deletion. Email support@mockingbyrd.fmfrom the address on your account, or tell us which account to delete. We will delete your account, profile, reviews, linked devices, and delivery records, and de-identify your presets and generation records, within 30 days. If you had a public profile, deleting your account takes the profile down and frees the handle for someone else to claim; copies of your published tones that other users had already saved stay in their libraries, as Section 3 explains. If you hold an Artist Seat, we also delete your recordings, video, and backing-track uploads from the Artist Content Program’s storage as part of the same process. Backups containing the deleted data are purged on the cycle described in Section 8. We may retain billing records where tax law requires it, and anything we must keep to comply with a legal obligation.

If you are a California resident, the California Consumer Privacy Act gives you the rights to know, delete, correct, and opt out of sale or sharing, and to be free from discrimination for exercising them. We do not sell or share personal information as those terms are defined, so there is nothing to opt out of, but the other rights apply and the process above is how you use them. You may authorize an agent to make a request on your behalf; we may ask for proof of that authorization.

If you are outside the United States, note that the Service is currently offered only in the US, and that our providers store and process data in the United States.

The Service is for adults. You must be at least 18 years old to use it, as described in Section 1 of our Terms, and it is neither directed to nor offered to anyone under 18.

We do not knowingly collect personal information from anyone under 18. If you believe someone under 18 has given us personal information, email support@mockingbyrd.fm and we will delete it and close the account.

We protect your information with measures appropriate to its sensitivity: encryption in transit, database-level access rules that prevent one user’s data from being readable by another, credentials for the plugin stored in your operating system’s own secure credential store, and payment details handled entirely by Stripe rather than by us.

Who at JNPR Labs can see your information.A small, named group of company principals can view account, subscription, and usage records through an internal administrative tool. We use it to operate the Service, investigate problems, understand cost and reliability, and answer your requests. The database rules described above prevent one user from reading another user’s data; they are not a restriction on our own access.

No system is perfectly secure, and we do not claim otherwise. If a breach affects your personal information, we will notify you and any regulator as the law requires.

Where a law requires us to identify a legal basis for processing, ours are: performance of a contract with you, for everything needed to run your account and generate your presets; legitimate interests, for security, abuse prevention, and understanding cost and reliability; legal obligation, for tax, accounting, and responses to lawful requests; and consent, where we ask for it, which you may withdraw at any time.

Preset generation uses an AI model, but it produces guitar amp settings — it does not make decisions about you, your eligibility, your pricing, or your access. Nothing in the Service subjects you to a decision based solely on automated processing that produces legal or similarly significant effects.

We may update this policy. If we make a material change — particularly one that affects what we collect, who we share it with, or how long we keep it — we will notify you by email or in-app before it takes effect, and update the effective date at the top. Continued use after that means you accept the updated policy.

Questions, requests, or complaints about privacy:

support@mockingbyrd.fm

JNPR Labs, LLC
PO Box 3457, Telluride, CO 81435

If you are unsatisfied with how we handled your request, you may complain to your state attorney general or, if you are in a jurisdiction with a data-protection authority, to that authority.